Watson IT Solutions
Billing Process Overview
Effective: 06/01/2025
Contract Information: info@watsonitsolutions.com | 406-494-7200
Overview
At Watson IT Solutions, transparency and professionalism are the cornerstone of how we do business. This document outlines our billing policies and procedures so you can know exactly what to expect.
Standard Hourly Rates
Remote Support: $150 Per Hour
Billed with a 30-minute minimum and in 15-minute increments thereafter.
Billed with a 1-hour minimum and in 15-minute increments thereafter
OnSite Support: $150 Per Hour
Billed with a 30-minute minimum and in 15-minute increments thereafter.
Travel Outside of County: $75 Per Hour
Invoice and Due Dates
Invoices are due upon receipt unless otherwise noted.
Payment Methods
ACH, Check or Credit Card (2.9% for major credit cards, 3.5% for AMEX)
ACH and Credit Card Payments can be made through our portal at:
Checks can be made out to Watson IT Solutions and mailed to:
Watson IT Solutions
65 E. Broadway
Suite 207
Butte, MT 59701
Late Fees
Watson IT Solutions reserves the right to charge a 10% late fee on overdue invoices
Services may be paused if payment is more than 30 days late.
Returned checks are subject to a $35.00 NSF Fee.
Estimates and Equipment Purchases
All estimates for labor and materials must be approved prior to scheduling of work.
Equipment must be paid in full prior to order placement unless otherwise specified.
Labor rates are an estimate of time based on standard operations. Watson IT Solutions can not take into account all possible issues that may arise and client will be billed at the rate agreed upon for hours based on the Standard Hourly Rates unless otherwise specified.
Warranty
Watson IT Solutions prides itself on the quality of work it provides. If systems do not work as intended, Watson IT Solutions will work with clients to fix the issue. Time will be billed for all services, unless issue is determined to be the cause of Watson IT Solutions due to negligence.
Equipment warranty is the manufacturer’s warranty. Watson IT Solutions does not take responsibility for hardware malfunctions outside what is covered by the manufacturer.
Watson IT Solutions will provide client with a copy of manufacturers warranty at request.
Standard Hours
Watson IT Solutions is open Monday through Friday, 8 am to 5 pm, with the exception of select holidays.
Weekend and Afterhours
While it is not the policy of Watson IT Solutions to offer after hours and weekend services currently, exceptions will be made on a case-by-case basis.
Holiday Closures
- New Years Day
- Martin Luther King Jr. Day
- President's Day
- St. Patrick's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Christmas